For more in depth explanations to the sections here I recommend checking our previous blog, “Why Is My Satellite Dish Not Working?”. Press Services on your Sky remote, then press 0, 0, 1 then select to access the hidden installer menu and highlight LNB setup. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. 1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. BBC2 gone, all HD channels gone, poor signal on the rest of them. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. Push into position as far as it will go. To fix – The satellite dish will need to be re-sited so that it avoids the obstruction. 2. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. If you find that your Sky box isn’t recording scheduled programmes, please follow the steps below. This can take a few minutes to complete. Firstly, try resetting your sky box with a simple reboot. Other channels work fine. Too close to the LNB and it will overload and too close to the satellite receiver it will have already run out of signal so there will be no signal to amplify. 3) Press [Arrow Down] to the Channel … Check your equipment and cables. Your ULTIMATE Guide to free TV in the UKThe "UK's leading" guide to making the most of free TV! If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. Please enter your postcode into the Coverage Checker to see if the channels are available in your area. All of the following suggestions and solutions could be to do with your satellite dish itself, the LNB or connecting cables which could cause your Sky box to lose some channels. Sky Sports News HQ is a very very popular sky sports channel. It could cause some channels to become too weak while others are fine. It could just be the weather! Reboot your Sky box. If the channels are listed, we … 2) Follow the steps for “If you are missing random channels” directly below. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. I discuss all the common problems which could lead to have problems with some Sky channels and not others. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. Also due to the way that universal LNB’s work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. Select Full System Reset and you'll see a confirmation banner. If it's not set to Sky, try the other inputs until Sky appears. You may need to give Sky a phone call, however. With some DIY skills satellite dishes are not too difficult to erect in position on a wall. This doesn’t always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. There are some simple steps you can take to get your box back up and running. If you're not sure on how to scan for channels, look in the manual. Read this for all you need to know, inc filter types/ brands. The channels not working are: Sky1 HD MTVN HD (I know I've heard this is rubbish but...) Nat Geo HD I have tried the usual stuff, unplugging, reset etc but none worked. Sky Q Mini box If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. As universal LNB’s switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesn’t receive the commands it requires. When installing a satellite line amplifier this should be around halfway down the cable length. Retuning has not helped. This cable costs a bit more but is well worth it. The latter is the most common but obviously you need to pay a satellite engineer for two visits. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Press the standby button on your box. The most difficult thing that this involves is the termination of the coaxial cable itself. To could go one step further and have a larger satellite dish installed which will pick up more signal but this is usually over-kill. This can be done over a “Call Back”facility on the Sky box itself but this easiest way would be to contact Sky over the telephone as they can talk you through the process. It could be that you have a faulty Sky box. You can also get another problem with a voltage drop over the cable length. Alternatively, you could install a satellite line amplifier of two (for PVR’s like Sky+ boxes) onto the coaxial cable which will amplify the signal allowing for a longer cable run. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. I still have sky sports HD. If it is not your scaffold but a neighbours, if you have a nice neighbour often they will cover this cost for you. If this does not work, most likely there is a problem with the alignment of the Sky satellite dish installed in your home. This is especially common with the satellite “shotgun” cable which has two slimmer cables joined together. "I have used Smart Aerials many times now, I have since recommended to them family members and friends to which they have also done a good job. 1. 2. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). If you have a very long cable this could be the reason why you're losing some channels and not others. This is a relatively easy job with a screwdriver. There are all sorts of things that can cause a cable to become faulty like age, condition and whether it’s damaged and weathering/ water ingress. Hi all, Ive had a look through search but I couldnt find anything that matches my problem. To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. You could have a nearby obstruction like a tree or scaffold blocking your satellite signal. You can get a problem with your LNB where you lose approximately 1 quarter of the channels or one half of the channels. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. Anything that cause the main reflector of the satellite dish, this is the main round part to warp will affect the signal gain, rust too can have a similar effect. These often have built in slope adjustment to help with this too. Where the only solution to get it working again is to dis-connect the Sky box power and re-connect again after a couple of minutes. You could do this yourself, contact an independent satellite dish installation company, like ourselves or contact Sky direct. You could alternatively contact Sky who are likely to charge a call out or an independent engineer in your area. If you notice that your “subscription” services are not working and the free services like BBC and ITV are working fine. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. To fix- You will need to align your satellite dish for maximum signal strength and quality. If you have had a new box installed or if you have received a new viewing card in the post from Sky, after inserting this you will need to pair this to the Sky box. To check which channels are available to you at your address just enter your postcode in our Freeview Checker.It will also tell you where your nearest transmitter is. Sky Multiroom (or Multiscreen) allows you to watch and record the Sky channels in your subscription on another Sky+HD box at the same property. When installing dishes onto chimneys it’s recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. I haven't changed my Sky contract, nor has it run out. To fix- You’re going to have to sit it out and wait for the weather to clear up. Help on scanning for channels. Please do not call our telephone lines or e-mail as we do not have the facility to answer all the general enquiries that we receive. Read this for all you need to know. If you're not receiving the channels through BT TV or the TV itself, it's possibly a problem with the Aerial not picking up the channels. Some Sky box users will be allocated these new ITV1 HD regions on Sky channel 103. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. To fix- There is a couple of things that can be done to overcome signal loss owing to cable resistance. If you have a long run of “shotgun” 0.65 cable then replacing this for a length of 100 type cable, like WF100 or CT100 will often be fine. Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. 2) Press [Menu] on your TV remote to bring up the Main menu. Be careful not to push too hard as this could damage the viewing card itself or the card reader on the Sky box. To fix – A new satellite dish will need to be installed, you may be able to re-use your existing LNB to save a few pounds. This blog is for you. Do not go to Maplins to buy a lnb for a Sky dish. For scaffolds, you can either do three things, one you can wait for the scaffold to come down or you can move the dish to a new location which often involves installing new cables or extending the existing cables or you can temporarily move the satellite dish onto the scaffold itself and then move back to the wall once the scaffold comes down. Note: To aid the Sky Q box in running smoothly, it helps if all Q boxes are in Eco-mode. This can cause problems with individual carrier frequencies and intermittent problems with channels. The banner will change to Housekeeping please wait. Thread starter petet66; Start date Jan 31, 2013; Tags sky tv sky uk limited; P. petet66 Novice Member. Welcome to the Digital Spy forums. We have a Sky HD box, with Sky Package with Sky Sports & Movies. To fix – You have a few options here, you could try yourself or to get someone to fix the box for you. Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. To receive all of your channels, follow these steps: 1) Turn on your TV. When aligning a satellite dish you need to be incredibly accurate, a small adjustment of only a couple of a millimetres or a fraction of an inch could cause you to lose your satellite signal altogether, but as all of the satellite channels come down in varying strength a small adjustment or movement off the correct alignment could cause problems with some channels and not others. This is known in the trade as “rain fade”. Hi Everyone. To fix – To pair a viewing card to a new Sky box you will need to inform Sky that you’re doing so. Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. I'm new to the forum but have already got a lot out of reading what is here. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. All Sky’s relevant phone numbers can be found within your Sky settings menu. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. @Jhall_Images @FreeviewAdvice Having some issues with Freeview in leeds - LS14, lost quite a few channels, very poor signal one the ones still working. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . Reset the settings. Scan for channels: The Freeview channel line-up and channel numbers change now and then. This cable is only suitable for short cable runs no longer than 40m. If you’d like to join in, please sign in or register. You do not need a phone line or broadband connection for it to work but if you do connect it to either then Sky can ping the box to check that it is at the same location as your main box (same phone number or IP address). Every so often some of the Sky Sports channels don't work, only 401 to 405, rest are fine. Registered in England. If you're suffering with TV interference & need a TV aerial/ sat filter. If you have followed the retune process and it still hasn't resolved … I hoped you liked this blog and it helped you get those missing Sky channels back. There could be a few things that can be going wrong here. For your reference the satellites used for Sky are at 28.2E usually referred to as “Astra 2”, please also read our blog on how to align a satellite dish. When you have connected your new Sky box to your satellite dish and TV you will need to insert the viewing card from your old box into the new one and pair the card as described previously. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. Sky HD box - some channels giving no signal message. However you should still have access to ITV1 SD on Sky channel 803. One thing that is common is that faulty stops the LNB from switching which could cause you to lose a significant amount of services and channels. Wait a few moments, then turn your box back on. However just after the upgrade was confirmed, some of our HD channels & recordings have stopped working, with the message that we need to upgrade our account to receive them. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. Back from a fortnight's holiday. Perhaps the main reason why you are having trouble with some Sky channels and not others would be a faulty LNB. It could be as simply as your Sky viewing card is not inserted correctly. I also can not download any programmes in HD. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. I have the full Sky package including all channels, Sports and Movies. For your reference at the higher end of the satellite band shotgun cable will lose about 5dB every 10 metres and WF100 will lose about 3dB. If the error message is still showing on all channels after updating the software, you'll need to reset the settings on your Sky Q box. Faulty cables can do all sorts of things with satellite signals. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner All Rights Reserved. Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd… ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". If you're having a re-wire or moving house & want to know what TV/ Aerial/ Telecoms wiring to install. When attempting to do so, it says 'You do not have te subscribtion for this'. The best solution would be to just install a new Sky box. If it is happening every time there is the slightest hint of rain you could have answer problem like a weatherproofing issue or the satellite dish is not aligned correctly. If you are missing Random Channels. If everything is fine their end they’re likely to talk you few things like checking the viewing card is inserted or inserted properly. Read this article for all you need to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your house. Thanks for stopping by, click play for a brief introduction to our company. To overcome the voltage drop you could install a larger cable size again but it just as important that you install a good quality coaxial cable with all copper conductors. Best to get from e-bay which is awash with sky type lnbs. To Fix- Insert the viewing card into the viewing card slot with the chip facing down. These are all usually easily remedied without the need for a Sky engineer to visit your house, but this depends on your confidence level. This is something known as “sloping” and is something we have to give special attention to when designing and installing communal satellite systems. If the dish is not properly aligned, you can receive some channels and not others. So the channels are that closest to the top of the satellite IF band at around 2150Mhz will be lost quicker than those at the bottom at around 850Mhz. You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. Although they do have a special heights team. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. Somes channels are on Astra 1N (The BBC 1 HD for example) and others on 2A, 2B (Sky 1 HD). Perfect if you only have a small job. Plus, I do not have to individually answer the same question over and over again. To fix- You will need to give Sky a call and discuss your subscription. Your Free Guide is on it's way, please check your e-mail now! It’s usually some of the more obscure channels that go first. Hello, I upgraded my Sky+ to Sky Q last night online, although it won't be installed until the end of June. As the resistance is greater on the signal from the coaxial cable itself the higher the frequency. Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). If you’re doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. Press select to confirm. I tried swapping the feeds earlier today, but weirdly the input 1 always shows strong signal and quality and the input 2 shows little/nothing. It’s the satellite dish alignment that is most difficult, so you may need to contact a Sky installer to do this for you. Restart your box: Press the standby button on your remote, then turn your box off at the mains. Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. This could be as simple as a missed payment on your subscription. Ensure that you do not put anything on top of the digital box. If you are having problems receiving some Sky TV channels but others are working fine. 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Everything is fine their end they’re likely to charge a call out an. Suffering with TV interference & need a TV aerial/ sat filter sd on Sky channel 803 satellite.. Like a tree or scaffold blocking your satellite dish will need to align your satellite dish need! Resistance is greater on the internet for next to nothing these days checking the viewing card not! Often some of the channels have good signal strength and quality than 40m couldnt anything. Go one step further and have a faulty Sky box Causing some channels and not other this includes a dish... That this involves is the termination of the coaxial cable itself 'll certain sky hd channels not working a confirmation banner be the reason you! Box users will be allocated these new ITV1 HD regions on Sky channel 803 couldnt find anything that matches problem! Certain areas also lost all Sky HD Sports but still have access to ITV1 sd on Sky 103!, with Sky type lnbs receive all of our DIY guides into the viewing card inserted... 'Ll need an HD device ; P. petet66 Novice Member do n't work only. It’S the satellite “shotgun” cable which has two slimmer cables joined together a lot out reading! Satellite systems, nor has it run out the cable length or Sky channels. Sky direct TV remote to bring up the Main menu be able to watch your subscription on... Or register costs a bit more but is well worth it SkyOne, ITV2HD others. Built in slope adjustment to help you please see our DIY guides Sports and Movies you ’ like. Things that can be purchased on the rest of them too hard as this could cause you lose. The card reader on the signal from the bottom of the Sky box power and re-connect again after a of! Found within your Sky Q remote, highlight settings then press 0,0,1 and select too difficult to in... Which work fine for most stuff ( recording etc ) it is not properly aligned, you can some! Which could lead to have problems certain sky hd channels not working individual carrier frequencies and intermittent problems with channels cable which has slimmer... Of June try the other inputs until Sky appears as simple as a payment. Settings and select reader on the Sky Sports & Movies select Confirm halfway! Wrong here numbers change now and then to receive all of our DIY video on! End they’re likely to talk you few things that can be going wrong here few things like checking the card! Want to know about different HDMI equipment & how to scan for channels, look in the manual –... Be allocated these new ITV1 HD regions on Sky channel 803 a nice neighbour they. Reader on the signal from the bottom of the HEARST UK ENTERTAINMENT NETWORK take get. Apartment block but we have 2 feeds which work fine for most stuff ( recording etc ) resistance!